![]() I do not know if the complicity is personal or corporate, but I will no longer be letting myself be targeted. My race has no bearing on where I stand, when I sit down my products, or how long I tolerate being berated, yet this seems time and time again again to be all that matters to Total Wine employees. I’ve witness mocking of people with canes, laughing and insulting of customers, and participation in these things by persons inside the kiosk. The issues have always been at the register or surrounding the service kiosk by the entrance. My experience was not the forts I’ve either witnessed or been the victim of in your store. The Assistant Manager replied to my complaint wanting to “correct” my visit. This is an incident that I will be escalating as no one should be treated in the matter I was. I want a response from your management as to why this has happened. Her reply was not sufficient cause it wasn’t true. My wife went inside the store and asked why was the reason your employee did all this. There is no available reason as to why a store employee would leave the company property to confront a person about parking in a non obstruction to traffic location. There is absolutely no reason a store employee should deny entrance to a store or restroom to a person. Now at this point I feel like I my wife and are were targeted due to our skin color. I informed her of the incident and she informed me that Tina had exited the store and approached the car while I was inside. My wife saw I was visibly upset and asked what happened. I exited the store and my car was parked in a parking spot. And yelled can anyone tell me where the restroom is…thankfully a older Caucasian lady came from behind the restroom and pointed me to the restroom with detail directions. She blocked me again…I moved passed her leaving the vestibule into the store. I replied I really have to use the restroom and my wife can move the car. She didn’t answer me and said you need to move the car. I informed her my wife can move the car and asked where is your restroom. I approached the front vestibule door and was immediately blocked by an associate named Tina who was about 5’6-7 and Caucasian. My wife was in the passenger seat and was available to move the car if it was blocking anyone. I hopped out the car after parking it on the side street in front of Total Wine to visit your restroom. ![]() I had to make an emergency restroom visit. My business work area is a good ways away and it was terribly raining that day and caused traffic to be hideous. I am in Boston area for business and was traveling to the airport to drop off my wife. The incident occurred between 9:30a- 10:15a and is captured on video. I am deeply disturbed, disappointed, and appalled by the experience I had at your location on Thursday September 22, 2022.
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